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Frequently Asked Questions
Students
  • How do I cancel my tentative road test reservation?
    You may request to cancel a road test reservation for a refund if the request is made a minimum of 48 hours in advance of the road test appointment. A cancellation fee will be deducted from the refund total. Rescheduling online reservations may be requested up to 24 hours in advance of the road test appointment. Please visit an AMA location or call 1-866-989-6370 to make new arrangements. A rescheduling fee must be paid at the time the rescheduling request is made.

    Important!
    No rescheduling will be permitted less than 24 hours before the road test appointment and no cancellations will be permitted less than 48 hours before the road test appointment.

    If you are not able to attend this road test, all fees will be forfeited.

  • I lost my email confirmation, or I did not receive one. How do I get another one?
    If you did not receive your email confirmation, it may have gone into your junk mail.
    Be sure to add info@AMARoadTesting.ca to your email safe list and be sure to check your junk mail folder. If you cannot find your email confirmation, contact us.

  • What payment methods to you accept?
    We currently accept Visa, MasterCard and American Express. All transactions are secured by Comodo SSL Encryption.

  • Where do the funds get transferred?
    All funds paid through AMARoadTesting.ca are transferred directly to the Registry Agent where your road test will take place.

  • There's a snowstorm. Can I cancel my road test and re-schedule it for later?
    Only the individual driver examiner can make the final decision of cancelling your road test.
    In order for you to re-schedule your road test you must give at least 24 hours notice to the registry location where you are taking your road test.

    The contact information you provided when you booked your road test online will be used to contact you if there is a cancellation due to weather conditions.
    If your road test is cancelled due to winter road conditions, you will be allowed to re-schedule your road test at no charge. If you have an urgent concern, please contact the registry location where you booked your road test at. This information can be found on your email confirmation.

  • Why didn't I get a confirmation email?
    Only users that complete the payment process will receive a confirmation email.
    This email will confirm your road test reservation.
    Upon payment, you will also receive an emailed receipt from AMARoadTesting.ca

    Check all your email folders including your junk folder. Your email provider may have mistaken your confirmation email as spam or junk mail.
    If you need to confirm your reservation, contact the registry where your road test is scheduled.

  • What is graduated licensing?
    Graduated licensing is the name of the 3 stage licensing program in place in Alberta. For a brief description of the steps, visit our GDL Process Explained section.

Need some help?
Give us a call: 1-866-989-6370 or Visit us in-centre